Privacy Policy
This Privacy Policy describes how Compliance Hub collects, uses, discloses, and protects information when you use our website, applications, and related services.
Information We Collect
We may collect information you provide directly to us, information collected automatically when you use our services, and information received from third parties acting on your behalf.
This information may include account details, company information, billing contact information, employee names and identifiers, certification and training records, uploaded documents, phone numbers used for Compliance Card delivery, support communications, and other information necessary to operate the service.
We may also collect technical information such as IP address, browser type, device information, pages viewed, referring URLs, log data, and general usage analytics.
How We Use Information
We may use information to provide, maintain, support, and improve Compliance Hub and related services.
Examples of use include creating and administering accounts, storing certification and compliance records, generating reminders and alerts, delivering Compliance Cards and verification links, processing subscription billing, responding to support requests, preventing misuse, monitoring system performance, and complying with legal obligations.
We may also use de-identified or aggregated information for analytics, reporting, product development, and service improvement where permitted by law.
SMS Communications
Compliance Hub may send SMS messages for operational and compliance-related purposes, such as delivering employee compliance cards or status updates.
Phone numbers are collected and used solely for providing these services. We do not sell, rent, or share phone numbers or personal information with third parties for marketing or promotional purposes.
SMS messages are transactional and are only sent when initiated by an employer or user action within the platform.
Data Retention
We retain information for as long as reasonably necessary to provide the service, maintain business and financial records, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of information, the nature of the customer relationship, legal requirements, backup schedules, and legitimate operational needs.
Following account closure or a verified deletion request, we may delete or de-identify information, except where retention is required or permitted by law or where limited copies remain in backups for a reasonable period.
Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, and destruction.
However, no method of transmission over the internet and no method of electronic storage is completely secure. As a result, we cannot guarantee absolute security, and you should use appropriate care when submitting information through the service.
Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to request access, correction, deletion, or a copy of certain information, and the right to object to or restrict certain processing.
You may also have rights related to marketing communications or certain data-sharing practices, subject to legal exceptions and verification requirements.
To exercise any applicable rights, please contact us using the contact information below. We may request information necessary to verify your identity and authority before responding.
Contact Us
If you have questions about this Privacy Policy or our data practices, you may contact us at support@compliance-hub.cloud.